Delivery

Shipping & Customs

We ship worldwide.
Please note: depending on the destination country, additional customs duties and import taxes may apply. These costs are the responsibility of the customer.

Returns & Warranty

Since each piece of jewelry is custom-made and includes a personalized engraving, refunds are not available.
However, we always support our customers if:

  • the item is defective;

  • the item does not match the order.

In such cases, we will offer a replacement or an exchange. All our jewelry comes with a 2-year warranty. For detailed warranty conditions and care instructions, please see the next section.

Your
Confirmation

Once we have shipped your order, you will receive a confirmation letter. Whenever possible, we will provide you with a tracking number from the carrier. We also ship worldwide using international courier services. Delivery times vary depending on the destination country.
Within Thailand, shipping is free of charge.

Your Order
is on Its Way

Please note: customers can track their order directly using the tracking number provided once the parcel has been shipped. We do not have access to any additional information beyond what the carrier provides.

Carriers
and Notifications

Once we have shipped your order, you will receive a confirmation letter.

We ship with international postal services and courier companies, including FedEx, UPS, and others where available.

We will provide you with a tracking number from the carrier once your order has been shipped.